All of the products sold on this site carry a limited warranty against manufacturer’s defects. Some products have longer warranty periods than others. Contact us for warranty information specific to the manufacturer of each product.
Although manufacturers and print agencies put in their greatest efforts to provide the best picture representation of their products, the computer monitor settings and natural characteristics of various products inevitably allows actual leather, fabric, paint, texture, and wood stains colors to possibly vary slightly from what you see in pictures. Unless there are stark differences between actual product colors and picture representations, these aforementioned variations are not considered product defects, and will not qualify for product exchange.
Warranty does not apply to any condition or defect resulting from abuse, negligence, misuse, alterations, fire, improper cleaning or accidents. Excessive weight put on bunk beds, bed frames, dining chairs, sofas, and other furniture pieces will void warranty. Damage due to normal wear and tear of the product over time is not to be considered as defects. Any signs of exposure to toxic or corrosive environments, inadequate care, misuse and abuse will void warranty. Damage arising during shipment is not considered warranty defect. Warranty does not cover the cost for packing and shipping to and from the factory. Customer preference is not a cause for warranty concern.
Unlike many other online furniture retailers, we pride ourselves in being the point of contact for customer service. If you have a valid warranty issue within the warranty time frame, contact us directly and we will work with you to the best of our ability to resolve any questions or concerns.